Where Professional Speakers Convert Knowledge Into Results.

Etiquette for Participating on a Teleseminar

Please observe the suggestions below to increase the satisfaction of your teleseminar learning experience.

1. Use a land telephone. Using a cell phone as a means of connecting to the class is distracting and unsuitable for the participation needs of the group. If you are using a cordless phone, please be mindful if it causes static or background noise.
2. Turn off the “call waiting” feature of your phone during the call. For most phones, simply dialing *70 will allow you to disconnect this feature momentarily for unique situations like a teleseminar.
3. Use the mute feature on your phone or be aware of muting your phone per the moderator’s instructions to ensure a non-distracted class. On this conference line hit *6.
4. Do not put your phone on “hold” during the class. Rather, hang up and get back into the call if you are called to another matter during the class time. The hold music makes it rather difficult to conduct an effective call.
5. Be sure to enter into the call at least two minutes prior to the posted call time, so the moderator can begin on time without any distractions or interruptions.
6. When joining the call, be sure to announce yourself by first and last name. If you enter in on the call after the start time, please wait for an appropriate break time to announce yourself.
7. When participating in the discussion, please identify yourself by first name prior to your comment or question. Please phrase your questions or comments clearly and concisely so that we use our time in the best possible way.
8. Please wait for others to finish speaking before you speak. Within a virtual call/class, it is difficult to “see the raising of the hands” that would normally happen in a face-to-face class, and we need to be aware of speaking over one another. The moderator will do their best to facilitate the discussion.
9. As a general call expectation, we want to remind you to respect all participants on the call. Respect the participants’ needs, questions, and comments. We are all here to help each other to be successful chapter leaders.

**Submitted by Jan Dwyer Bang, CSP Chapter Leadership Council Chair- January 2010.